|  | | We want your shopping experience at Duluth Trading Company to be as satisfying as possible. The information below should answer most of your questions. But if you have others, please let us know. |
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| Order Status | | | It's easy to check your order status online. Click here to check on your orders with Duluth Trading Company. If you would like to call, contact Duluth Trading Company Customer Service at 1-877-382-2345, Monday through Friday, 7 AM - 7 PM and Saturday 8 AM - 5 PM Central Time.
Tracking Your Order
If you would like to track your order simply go to www.ups.com. In the area called Track or Info notice numbers enter (or copy and paste) the tracking number you received in your shipping confirmation email, agree to the terms and conditions and click on the track button. The next screen will show the progress of your order and the estimated arrival date.
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| Contact Us | | | You can contact us by phone, email, fax or mail. Click here for our contact information. |
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| 100% Satisfaction Guarantee | | | If you’re not completely satisfied with any item you purchase from Duluth Trading, return it to us at any time for an exchange or refund of its purchase price. |
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| Returns | | | The back side of your packing slip serves as a "pre-authorized" return form. Just fill it out and return the product. Click here for additional information on sending us a return. |
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| Delivery is Prompt | | Your order will be carefully packaged and shipped to your home or office. Items that are ordered together are not necessarily shipped together. Air delivery orders received by 3:00 PM CT will ship the same day, excluding Saturdays, Sundays and holidays. All other orders will ship the next business day. (Please note: If you choose Standard Fee delivery, your package should arrive in 3 - 7 business days.)
To receive your order by Christmas Day (excluding P.O. Boxes) | | Dec. 21st - order by 11:59 PM (CT) with standard delivery fee. (No extra charge.) | | Dec. 22nd - order by 3 PM (CT) with Second Day Air. (Add $8 to the standard delivery fee.) | | Dec. 23rd - order by 3 PM (CT) with Overnight Delivery. (Add $20 to the standard delivery fee.) |
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| Shipping and Processing Charges | | | SHIPPING AND PROCESSING | EXPRESS DELIVERY OPTIONS FOR ORDERS PLACED BY 3 PM CENTRAL | SEND MAIL
ORDERS TO: |
| Order Subtotal | Standard
Fee | 3rd Day | 2nd Day | Overnight |
| $.01 to $20.00
$20.01 to $40.00
$40.01 to $80.00
$80.01 to $100.00
$100.01 to $200.00
Over $200.00 | $6.95
$9.95
$11.95
$13.95
$15.95
$17.95 | $10.95
$13.95
$15.95
$17.95
$19.95
$21.95 | $14.95
$17.95
$19.95
$21.95
$23.95
$25.95 | $26.95
$29.95
$31.95
$33.95
$35.95
$37.95 | Duluth Trading Company
P.O. Box 200
Belleville, WI 53508-0200 |
Orders requesting Air Delivery must be received by 3:00 PM CT to ship the same day, excluding Saturdays, Sundays and holidays. 3rd Day Air and Overnight Delivery is not available to Alaska and Hawaii. |
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| Shipping and Processing Costs | | | Our shipping and processing charge is intended to compensate our company for the cost of processing your order, handling and packaging the products you have purchased, and delivering them to the recipients you designate. |
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| International Orders (including orders shipped to Canada)
Duties, taxes and brokerage fees are the responsibility of the purchaser. They will be collected at time of delivery. |
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| Most Orders are Tax-free! | | | No sales tax will be added to your order total unless your order is being shipped to a Wisconsin address. |
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| Limited Warranty | | | Except as described in our guarantee, there are no express warranties or implied warranties including, but not limited to, merchantability and fitness for a particular purpose. Duluth Trading Co. shall not be subject to and disclaims: (1) any other obligations or liabilities arising out of breach of contract or of warranty, (2) any obligations whatsoever arising from tort claims (including negligence and strict liability) or arising under other theories of law with respect to products sold or services rendered by Duluth Trading Co. or any undertakings, acts or omissions relating thereto, and (3) all consequential, incidental and contingent damages whatsoever. |
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| Phone Order | | Place a telephone order.
1-800-505-8888 |
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| Customer Service | | The Customer Service department is open Monday through Friday, 7 AM - 7 PM and Saturday 8 AM - 5 PM Central Time. Questions can be addressed regarding products, returns, billing or delivery.
1-877-382-2345 |
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| Mail Orders
Duluth Trading Co.
PO Box 200
Belleville, WI 53508-0200
| | Mail Correspondence
Duluth Trading Co.
PO Box 409
Belleville, WI 53508-0200 |
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| Fax | | Contact us by fax.
1-888-950-3199 |
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| Email | | The Customer Service department is open Monday through Friday, 7 AM - 7 PM and Saturday 8 AM - 5 PM Central Time. Your email will be responded to during business hours.
Click here to send us an email. |
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