Easy Returns

To make a return, just follow these easy instructions.

FIRST, COMPLETE YOUR RETURN FORM

The return form is located on the bottom half of your packing slip; follow the step by step directions on the back.

Don't have your original packing slip?

Simply click here to download and print a returns form.

Once your form is filled out, enclose it in a box along with the merchandise you wish to return and send it back to us for an exchange or refund of its purchase price. All requests will be processed within one to three business days upon receipt of your package in Belleville, WI. Please allow two billing cycles for any credit card adjustments to appear.

Send your return

If you’re using the United States Postal Service:

Duluth Trading Company
PO BOX 409
Belleville, WI 53508

If you’re using FedEx or UPS:

Duluth Trading Company
170 Countryside Dr.
Belleville, WI 53508

Or, use our Easy-Does-It Label for a flat fee of $6.95

If your order contained an Easy-Does-It Label, simply apply it to your package and drop it in the U.S. Mail where it’s most convenient. No postage is necessary, this is a prepaid label. We will simply deduct $6.95 from your refund. If you are exchanging an item we will charge $6.95 to your original method of payment.

Please note: If you did not receive a pre-paid label in your package, your order is not eligible for this service.

Returns/Exchanges

1. We normally process our returns within 48 hours of receipt.
2. Credits will be issued to your original method of payment. Duluth Trading will issue your credit immediately; however, credit card companies vary on the time it takes for the credit to appear on their customer's records. Please allow one to two billing cycles for the refund to appear on your statement.
3. If you paid by check, a refund should arrive within 7-10 business days.
4. Your credit will include the price of the item and any taxes. If you used the enclosed Easy-Does-It return label, $6.95 will be deducted from your return/credit.
5. If you are exchanging an item – returning an item for a different size or color – we will process your exchange and send your new order to you with FREE SHIPPING. If you used the enclosed Easy-Does-It return label we will charge $6.95 to your original method of payment.
6. If you are sending back product and ordering different products we will refund the purchase price of the returned merchandise to the original method of payment (not applicable to checks or money orders). Your new order will be charged upon shipment, plus, you will receive FREE SHIPPING.

Return tracking

If you used a prepaid Easy-Does-It Return Label you can simply click here to track your return package.

Still have questions or need help?

Call a friendly customer service representative:

1-877-382-2345
Monday through Friday: 7 AM - 8 PM CT
Saturday & Sunday 8 AM - 5 PM CT