Frequently Asked Questions
ORDERING & SHIPPING
1. How can I place my order?
You can place an order online through www.DuluthTrading.com, by telephone at 1-866-300-9719, by fax at 1-888-950-3199 or by mail to Duluth Trading Company P.O. Box 200, Belleville, WI 53508-0200.
2. What payment methods can I use?
We accept Visa, MasterCard, Discover and American Express credit cards. If you're placing an order through the catalog, we also accept personal checks, money orders and Duluth Trading gift cards.
3. Do you accept PayPal?
Sorry, we do not offer PayPal as a payment option at this time.
4. Your shipping and processing rates seem high. Why?
Our shipping and processing charges include the costs for processing your order, handling and packaging for the products you have purchased, and delivering them to them to your designated recipients. Plus extra care and eagle-eyed attention to make sure we complete your order right and on time.
Occasionally we will spring for free shipping and if you'd like to be notified of these events, you may want to sign up for our email offers. Our email offers include information about product promotions, item giveaways and special offers, including free shipping. Click here to sign up.
5. What shipping methods can I choose from?
We have several shipping methods for you to choose from. See Shipping Information for options and costs.
6. What is Expedited Shipping and how does it work?
We have two options for expedited shipping; 2nd Day Delivery and Overnight Shipping. See Shipping Information for details and costs.
7. When will my package arrive?
This will be determined based on your shipping method. See Shipping Information for shipping methods and delivery timeframes.
9. Can you ship to an international address?
Yes! Place your order online as usual and enter the overseas shipping address. Once your order is received, we will calculate the applicable shipping charges for the order. An email will be sent to you outlining the charges including shipping and processing. The email will ask you to verify your billing and shipping address and give us approval to ship the order. If you approve, your order will be processed and delivery should occur within approximately 14 days. Duties, taxes and brokerage fees are the responsibility of the purchaser and will be collected at time of delivery. If you have any questions, please call customer service at 1-866-300-9719.
Packages shipping to Canada will be shipped via the United States Postal Service. Transit time is approximately 6-10 business days. Duties and taxes are the responsibility of the purchaser.
10. Will I receive an email confirmation when my order ships?
Yes, if your email address is on file with us, we will send you an email confirmation with your tracking information once your order has shipped. You will also receive an email order confirmation when you complete an order online.
11. How do I track my order online?
Standard Shipping, UPS Ground and Expedited Shipping
Go to www.ups.com. Enter the tracking number from the shipping confirmation email you received from Duluth Trading. You'll see the progress of your order and its estimated arrival date.
USPS Priority Mail
Go to usps.com. Enter the tracking number from the shipping confirmation email you received from Duluth Trading. You’ll see the progress of your order and its estimated arrival date.
If you have any additional questions simply click here to send us an email.
12. Can part or all of my order be gift wrapped?
Of course! (We know many of our customers are handy with a set of tools but not with ribbons and bows.) Just choose the "Package in a Gift Box" option in the shopping cart (see example) and we'll wrap your gift in tissue, put it in a handsome box or bag with a personalized gift tag. We can only include one item per gift package, so please select the gift packaging option for each item you want wrapped up! Note: some products are not eligible for gift packaging so this option may not appear on certain items.
Aside from the gift-packaging fee of $6 per item, you will not be charged additional shipping and processing fees for gift-packaged orders, nor does it cost more to send gift-packaged items to multiple addresses in the same order. Just be sure to designate the address to which you want the gift sent, (See #8) and we'll deliver your gift-wrapped item to its lucky recipient as soon as possible.
13. Can I make changes to my order once it has been placed?
We process our orders very quickly to get you your product as soon as possible, so we are unable to change your order once it has been received. If you have questions about your order, please call a Customer Service representative at 1-866-300-9719.
1. What is your No Bull Guarantee?
It's just what you'd expect from Duluth Trading Company. If you're not 100% satisfied with any item you purchase, return it to us at any time for a refund of its purchase price. Simple, unconditional, no nonsense, NO BULL.
If you have any questions about a return, click here.
2. How do I return something to Duluth Trading?
It's easy! Just complete the return form on the packing list included in your order. Let us know how you want your return processed: Exchange (an item for different size or color within one year of purchase), Refund (back to your original method of payment), or Refund and New Order (for different items). If the original packing list isn't available, don't worry, you can get a printable version on our returns page. If you choose a refund instead of an exchange, your refund will be issued to your original method of payment (e.g., credit will be issued for credit card users and a refund check will be sent to check users).
Qualifying packages will contain an Easy-Does-It Label (located on the bottom right, reverse side of your return form). Use that label and you will pay no postage up front. A flat fee of $7.99 will be withheld from your refund once your return is processed. Just stick the label onto your package, give the package to your mail carrier or drop it off at any U.S. post office or collection box.
If your order was a gift (shipped to an address different from the billing address), if you paid by check, or if your order was delivered outside of the 48 contiguous states, a label is not included. In these cases, address your return to:
Duluth Trading Company - Returns
515 Commerce Parkway
Verona, WI 53593
If you choose not to use the Easy-Does-It Smart Label or one was not enclosed, send your package to the above address above using the shipping method of your choice. You will be required to pay the shipper for postage fees.
Click here for more information on returns.
3. What if I'm returning a gift?
If your order was a gift (or shipped to an address different from the billing address), you can return to:
Duluth Trading Company - Returns
515 Commerce Parkway
Verona, WI 53593
Refunds will be issued to the original pay method on the order unless you indicate it was a gift, in which case the refund will be issued to the giftee returning the product.
4. Can I exchange the products I ordered for different ones?
Yes! An exchange can be made for any item you are not completely satisfied with within one year of purchase. Just indicate that you would like to exchange your items on the packing slip/return form that you are sending back to us. Your exchange will be processed upon receipt and we will send your new order to you with free shipping.
If you are not exchanging your purchase for a new size or color of the same product, you will first be refunded the purchase price to your original payment method (not applicable to checks or money orders). Then, you will be charged for your new order upon shipment, plus you will receive free shipping.
If your original purchase was paid via check, we will simply use the funds from that original purchase to pay for the exchange. If you use an Easy-Does-It Label to send back your exchange, you will need to include $7.99 to cover the cost of using that label.
5. How long will it take my return to be processed so I can receive my credit?
Normally returns are processed within 48 hours of receipt. If you originally paid by credit card, your credit will be issued immediately; however, the amount of time it takes for the credit to appear in your records varies by credit card company. Please allow one to two billing cycles for the refund to appear. If you paid by check, a refund should arrive within 7 - 10 business days.
6. Can I track the progress of my return?
If your order came with an Easy-Does-It Label and you used that to return your product, click here and enter your 16-digit Order Number located on the front of your packing slip on the top right corner. If you returned your order without using an Easy-Does-It Label, please refer to the tracking procedure of the shipping method you used.
7. How do I contact Customer Service for returns questions?
Customer Service representatives are available at 1-866-300-9719 or via e-mail at firstname.lastname@example.org. For a complete list of ways to contact Duluth Trading and hours of availability, please click here.
1. Can I use more than one promotion on the same order?
No. Our goal is to offer strong promotions multiple times a year, often with substantial price breaks, even on our best-selling items. As a result, promotional offers are not valid in combination with other offers. Promotional offers are also not valid for use on prior purchases, or in the Duluth Trading store.
2. How do I get the special offers shown in my catalog?
First, locate the offer code on the back of your catalog.
Second, if placing an order online, please enter the code at checkout or at www.duluthtrading.com/promo.
If calling in your order, please tell the telephone sales representative your offer code and the promotion will be applied to your order. If you are faxing or mailing in your order, write your offer code on the Special Offer Code line located on the order form.
3. How do I use the offers that I receive in Duluth Trading emails?
Click through the email and it will take you to our website, where the promotion will automatically be applied. Alternatively, you can search the fine print at the bottom of the email for our offer code.
After you have retrieved the code, follow the same instructions as the catalog offer code for online, mail, fax or over-the-phone ordering and your promotion will be applied!
4. How do I receive that special offer found on the card in my last Duluth order?
Simply locate the offer code on the in-package offer card and follow the same instructions as the catalog offer code for online, mail, fax or over-the-phone ordering and your promotion will be applied.
1. How do I create an online account with Duluth Trading Company?
An online account can only be created when you place an order through our website. During the ordering process you will be asked to enter your email address and there will be an option to "Create an Online Account". If you enter a password and if the email address is not already associated with another account, an account will automatically be created for you once you place your order. This will be useful later on for tracking order histories, accessing account information, making checkout easier, and referencing items for future purchase. In addition, you can manage all of the emails from Duluth Trading Company to receive special offers and promotions given only to our online purchasers.
2. How do I change the personal information in my online account?
You will need to sign into your Duluth Trading Account through the My Account page. If you don't have an account yet, please see How do I create an online account with Duluth Trading Company? above.
Use this list to understand where you can change specific information within the My Account section.
- Account Address: Edit your primary account and billing address.
- Account Email: Edit the email associated with your Duluth Trading account.
- Account Password: Edit you account's password
- Email Preferences: Change the email address where you receive our newsletters, set preferences for which emails you'd like to get, or unsubscribe from emails.
- Address Book: Edit any shipping address and associated phone number
- Order History: View your previously placed orders
- Items Purchased: View individual items you have ordered
- Wish List: View your wish list, edit it, and send it to your friends
- Log out: Sign out of your account
3. I forgot my online account password! What should I do?
Never fear, we've made it easy to retrieve a forgotten password. Just click "Forgot Password" on the My Account login screen, enter your email address, and click the "Reset Password" button. You will immediately receive a single use link to reset your password. This link is only active for 2 hours. If your link expires, you can request a new link by resubmitting the forgot password form.
4. Can I make updates to size, color or quantity of items once they are in my Cart?
Once items are in your cart, you can remove item(s), update the quantity that you wish to purchase or add gift packaging. To remove an item from your cart, just click "delete" under the remove column. To update the quantity, enter the number you wish to purchase and click "Update". To add gift packaging, click the "Package this item in a gift box (or bag)" option.
In order to change the color or size of an item, you must go back to the product's page and select the new size or color you desire, add that item to your cart, and then remove the item(s) you no longer wish to purchase.
5. Where do I enter the promotional code I have when ordering online?
Lucky you! If you have a promotional code, there are various places that this can be entered so that the promotion is applied. You can enter your code at www.duluthtrading.com/promo and then begin shopping. Your code will be automatically applied to your order, but may not activate until the requirements are met.
You can enter your code on the Cart page in the "Catalog/Offer Code" section and click "Apply" to activate your code.
If you forgot to enter your promotional code on the Promo page or the Cart page, you can also enter your code on the Review and Pay checkout page.
6. If I leave items in my Cart and don't purchase them, will they remain there until I return to the website?
If you leave items in your cart and leave the Duluth website, the items will remain in your cart for up to 30 days provided that you are going back to the website from the same computer and same browser (given you have not cleared the cookies from your computer).
Leaving items in your cart does not mean that you are "holding" them and it is possible that the items could be sold out when you return to your Cart.
7. How do I write a Product Review on your website?
To enter your review of any of our products, go to the product page and click on "Write A Review" at the top of the Reviews section.
Follow the instructions for entering information into the Product Review page before submitting. Please focus on the performance and quality of the product while writing your review.
Occasionally, we will send an offer to write a Product Review in exchange for Free Shipping on your next purchase. Watch your email for these offers and take advantage. It's a great way to save a few bucks while helping to educate your fellow customer about our products.
8. Can I view the items I have ordered in the past and what I paid for them?
Yes, there is an easy way to view both of those things! In the My Account menu, there is an option for "Order History" and "Items Purchased".
"Order History" will show you the details of each order associated with your email account including order number, order date, ship date, payment method, order status, which items you purchased, price of each item, any discounts and the total amount paid.
"Items Purchased" will show you a list of the items you have purchased, organized chronologically. It will show you a short description of the item and either allow you to go to that item's page within our website or let you know that the item is no longer available.
9. How can I access my address book to change my shipping or billing address?
Your address book is located in the My Account menu. It allows you to create a list of family, friends and other shipping contacts that you can easily attach to future orders during the checkout process.
To change or remove any of the addresses that you have already entered in your address book, just click the "Edit" button or the "Delete" button (respectively) under the address you want to change or remove. To add a new address, just select the button next to "Add a new address" and enter the information below.
Your "Account Billing Address" shown in your address book will be the current primary billing address on your account and is automatically updated whenever your billing address changes during the ordering process. You may update your billing address in the "Account Address" section of "My Account", by placing a new order or contacting customer service.
To set up a new default shipping address that is different from your primary account billing address, create a new address and check the "Set as my default address" button before saving the new address.
10. What is a Wish List and how does it work?
Our Wish List is a nice, easy way to store the items that you'd like for future reference. If an item is left on your Wish List, it may not be available for purchase at a later date. When friends or family purchase an item off of your Wish List, it does not "remove" the item from the Wish List – this can only be done by the customer. Our Wish List is not the same as a gift registry.
11. How do I add/remove/change items in my Wish List?
As you shop our site, you can save items to your wish list with the "Add to Wish List" button located on all of the product pages. The Wish List is a handy way to save items for later purchase or for sending helpful hints to friends and family.
To access your Wish List, login to My Account and select "Wish List" from the menu. Ready to purchase? Simply choose "Add to Cart" on your wish list item. Want to remove an item? Select "Remove Item" under "Actions" on the item row you want to remove.
To give family and friends some gift ideas, select "Email your Wish List"" at the bottom of the page. Make sure to set your Wish List to public in order to let them see it. To make your Wish List public, click the "Edit Settings" button on the Wish List page, check the "Allow others to see my Wish List" checkbox and then click the "Save Info button" and you're all set.
12. How can I subscribe to your email list to get exclusive offers?
Signing up for our emails is a great way to take advantage of special email-only product deals and special offers. You can also win clothes, tools, clever gadgets and gift certificates by playing trivia or by sending in your photo to our Gotcha or Duluth Real Women features. To subscribe, simply follow this link to our Email Offer Sign-up Page, fill in your information and preferences and hit the "Subscribe Now" button.
Please note: your email address is never sold or shared - and we promise you'll find something useful in every edition. If not, you can opt out at any time by clicking the "unsubscribe" link at the bottom of every email or click here to unsubscribe.
To change your information, access "Email Preferences" in the My Account menu, which allows you to change what emails you want to receive or unsubscribe from our email list.
13. Will any of my information ever be shared with anyone?
14. How do I store my credit or debit card information?
There are two safe and secure ways to store your payment options on our website. The first way is to create a record in "My Account" (after logging in) where you can edit all of your personal information. Once in "My Account", go to "Payment Options" and you can save and edit your stored payment option records for future use.
The second way is to store the card information during the ordering process. If you are logged in or create a new account while ordering, you will see a checkbox labeled "Please save my card for future purchases" on the last page in checkout. Just check the box and the card information will be saved to your account once your order is successfully placed.
15. Why do I have to input my credit or debit card number in again, even though I chose to save it previously?
The credit card number has to be re-entered whenever any important information changes in order to make sure this is an authorized use of your account. We take this additional security step when you use this card to ship to an address for the first time or have recently edited your shipping address.
1. Is there a Duluth Trading Co. retail store that I can visit?
Yes! There are many. Several of our retail stores are uniquely themed. Read about the Duluth Trading Company retail store locations here.
2. What if there is an error in the listed price online or in the catalog?
Duluth Trading Company reserves the right to correct any pricing errors that may occur on our websites, through email offers or in our catalog.
3. Are all of your products included in every catalog?
Not by a long shot! Make sure to check out this website often for our full range of products, including New Arrivals for Men and Women every month.
4. Do you charge sales tax?
We are currently required to collect sales tax on applicable items shipped to Wisconsin, Minnesota, Kentucky, South Dakota, Nebraska, Iowa, Illinois, and Nevada. In addition, Wisconsin, Minnesota, Kentucky, Nebraska, South Dakota, Illinois, and Nevada also require that we collect sales tax on shipping and processing charges on applicable items shipped to these states.
Click here to see important sales and use tax info regarding tax you may owe directly to Kentucky, Oklahoma, Vermont or South Dakota.
5. Do you have an Affiliate Program?
Yes. We've partnered with AvantLink.com Sign Up Here.