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RETURNS & EXCHANGES

EASY RETURNS & FREE EXCHANGES

BRING TO STORE

  • Return in any of our 60+ Duluth Trading Co. stores

  • Get your refund instantly

  • Please bring printed or digital receipt (via ship or order confirmation emails or order history)

FREE EXCHANGES

  • FREE shipping when exchanging for different size or color

  • Track status via email or text

  • We’ll ship the new size or color to you once we receive your item(s)

EASY RETURNS

  • Print $7.99 label and track your return via email or text

  • Please allow 10-15 days for refund

  • Return wrong or defective merchandise

We stand by the craftsmanship and durability of our products. If you are not satisfied with any item you purchase from Duluth Trading, return it for a refund within one year. After one year, we will also consider returns for items that are defective or don't perform as designed. No Bull means if something goes wrong, we will always treat you right.

NOTE: We're no longer including packing slips with online and phone orders.  If you’re looking for a receipt, please visit your Order History on DuluthTrading.com, then locate and select the correct order. You can also reference your shipping or order confirmation emails.

FREQUENTLY ASKED QUESTIONS

Not satisfied? Return any purchase within one year for a refund of the original purchase price. After one year, we will also consider returns for defective items or those that don’t perform as designed.

We stand by the craftsmanship and durability of our products. If you are not satisfied with any item you purchase from Duluth Trading, return it for a refund within one year. After one year, we will also consider returns for items that are defective or don’t perform as designed. No Bull means if something goes wrong, we will always treat you right.

For guarantee details and special conditions, click here.

The address for returns comes pre-printed on the return form. If you have lost your return form, no problem! Click here to start the process online and print a new form.

Purchases made online or by phone can be mailed back to us for a return. To return your order by mail you must include a return form. You can find your order number on the shipping or order confirmation emails. If you have an account, sign in, select order history, then locate the order you wish to return or exchange.

Send returns to:

Duluth Trading Company

5955 Chavenelle Road

Dubuque, IA 52002

Yes! Within one year of purchase, an exchange can be made, subject to the same conditions that apply to all returns and exchanges. We provide free shipping both ways when exchanging for a different size or color.

You can make an exchange online, in any of our 60+ Duluth Trading Retail Stores or give us a call at 1-866-300-9719.

Once we receive your item(s), your exchange will be processed and we will send your new order to you with free shipping.

You can return your catalog, web or store purchase in any of our 60+ Duluth Trading Co. Stores.

We require proof of purchase to process a return or exchange.

• If you bought online, by phone or via mail, bring your shipping or order confirmation email as receipt (printed or mobile device). Alternatively, we can look up your order by name or phone.

• If you gave your name and email during an in-store purchase, we can look you up as well. If you are not sure you did this, please bring a paper receipt.

• Return conditions apply; please see details here.

If no proof of purchase is available, we can provide a merchandise credit if the item is unworn, unused and with the original packaging.

If you received a damaged, defective or wrong item, you can start your return online, return it to any of our 60+ Duluth Trading Retail Stores or give us a call at 1-866-300-9719. We’ll be more than happy to help you out.

If you have any questions, we’d love to help! Just give us a call at 1-866-300-9719 or email us at returns@duluthtrading.com.

Please give us a call at 1-866-300-9719.

Please allow 10-15 days for a return to be processed. Once it is processed, we will deduct $7.99 for the cost of return shipping and credit your original method of payment. The $7.99 fee will be waived when exchanging an item for a different size or color.

If you used our self-service returns page to process a return, we’ll send you periodic emails with updates on your return. Your return confirmation will also include a link to track your return shipment.

If you returned your order using any other return method, please refer to the tracking procedure of the shipping method you used.

If need help finding the status of your order, please give us a call at 1-866-300-9719.

For returns originating from international addresses, simply fill out this return form and mail it to the address below with the carrier of your choice. You can find your order number on the shipping or order confirmation email, or if you have an account, sign in, select order history, then locate the order you wish to return. Any return shipping fees or shipping fees related to an exchange will be the sender’s responsibility.

Send returns to:

Duluth Trading Company

5955 Chavenelle Road

Dubuque, IA 52002

Unfortunately, we cannot refund or exchange a Duluth item purchased through a third-party dealer. If you wish to return an item purchased from a Duluth Trading dealer, please contact the dealer for their return/exchange policy.

We're no longer including packing slips with online and phone orders. If you’re looking for a receipt, please visit your Order History on DuluthTrading.com, then locate and select the correct order. You can also reference your shipping or order confirmation emails.