COVID-19 Updates | Duluth Trading Company

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During these uncertain times, we remain committed to helping protect the health and

safety of our employees and customers. If you come to visit us in-store, you’ll find that

we are taking extra steps to help you shop with confidence – like performing hourly

cleanings, providing masks & hand sanitizer and offering curbside pickup.

Frequently Asked Questions

What extra safety precautions have you taken in the Duluth Trading stores?

We promise extra cleaning and extra care so that you can shop with confidence. At every Duluth store, we schedule hourly cleanings for high-touch areas and have installed plexiglass shields at all registers. Upon request, hand sanitizer and masks are available for customers.

If you have additional questions or concerns, please don’t hesitate to call and talk to one of the associates at your local Duluth Trading store.

Are masks required in stores?

Yes. For the safety of all customers and employees, all customers must wear a face mask or covering that covers their mouth and nose at all times while in one of our retail stores. This requirement does not apply to children under the age of 2. If you do not have a mask or a face shield, we will gladly provide you with one.

The use of a face covering should not be seen as a substitute for social distancing. We ask that you continue to observe appropriate distancing from your fellow customers and employees while visiting us at Duluth Trading.

How many people are allowed in the store at one time?

Our stores are following recommendations based on individual state and municipality requirements. If you're planning a trip to your local Duluth Trading store, we recommend you call ahead if you have additional questions or concerns.

Do you offer an option for contactless shopping?

You are always welcome to use our website or contact our Customer Care team at 1-866-300-9719.

If you live near a Duluth Trading store, we offer an option for customers to buy online and pick up in-store as well as a contactless curbside pickup. Customers can select this convenient option while shopping for their favorite Duluth products directly on our website.

Can I return my online order at a Duluth store?

Orders can be returned or exchanged at any Duluth store. Customers can also return or exchange merchandise at www.duluthtrading.com/return.

What safety measures are in place for Duluth employees during COVID-19?

We are committed to protecting the health and safety of our hardworking employees and complying with recommendations from the WHO and CDC.

We have implemented the following safety measures and taken extra precautions, including:

● Taking employees’ temperature using a non-contact infrared thermometer ahead of each workday or shift.

● Providing employees with disposable face masks and gloves.

● Regularly disinfecting shared spaces.

● Conducting nightly deep cleaning to workstations and hard surfaces.

● Practicing social distancing at work stations and break rooms.