How’s this for the fastest, easiest way to get your Duluth Gear?
Shop online now, and we can have any available store products* ready and waiting with same-day pickup. Save time – make your trip quick and easy!
*Items not available for same-day pickup? You can have them sent to the store with FREE SHIPPING and pick them up within 5-7 days.
When will my order be ready?
We try to make sure every item is available the same day, but there may be exceptions for items that have to get shipped to the store. We’ll send you an email when your order is ready for pickup.
When do I get charged?
For items “Available Today” or “Available Tomorrow,” you will be charged when you pick up your item. For items shipping to store, we charge you when the items arrive at the store.
Can someone else pick up my order?
Yes! Just give us that information at the online order checkout.
How come no items are available today or tomorrow?
We are currently rolling out “Available Same Day” service to our stores. Not all stores have this option yet – but they will soon!.
What happens if I don’t pick up the item?
For items “Available Today” or “Available Tomorrow,” we will cancel any unretrieved orders after 7 days. Orders shipping to store will be canceled after 30 days.
What happens if some of my items are available and some need to ship?
We will send you separate messages for the different items. To avoid multiple trips to the store, just wait until your whole order is ready (we will hold the other shipments for you!).
Where do I go to pick up the items?
You will see signs for “Online Pickup.” Go straight to that area or ask any of our associates for help!
How do I cancel an order?
It’s as easy as calling our friendly customer service representatives at 1-866-300-9719.
What do I need to pick up an order?
Just bring along your photo ID.