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ONLINE PICKUP FAQS

Online Pickup FAQs

HOW’S THIS FOR THE FASTEST, EASIEST WAY TO GET YOUR DULUTH GEAR?

Shop online now, and we can have any available store products ready and waiting with same-day in-store or curbside pickup! We can also ship items to your local store for free if they’re not available for same-day pickup. Most ship-to-store items will be ready for pickup within 5-7 days.

For holiday shoppers, stores will be open until 12/24 at 3:00 PM local time. If items need to be shipped to the store, place your order by 12/18 at 11:59 PM CT. For items available for same day pickup, you have until 12/23 at 11:59 PM Local Time to order online and pick up on Christmas Eve.

Step one: place your order

Order online and check the “Free Pickup In Store” button while adding to cart or checking out.

Step two: wait for an email

Check your email – we’ll send you a note when your order is ready. Same-day pickup is available on orders received before 4 PM local time. Items not available for same-day pickup? You’ll receive an email in 5-7 days letting you know your order is ready at your local store.

Step three: pick up your order

Head to the store and look for the “online pickup” sign or find an associate and they’ll get your goodies! To choose curbside pickup, please call the store once you arrive and we will bring it out to you. Call instructions will be available on curbside signs at the store when you arrive.

FAQ

We try to make sure every item is available the same day, but there may be exceptions for items that have to get shipped to the store. We’ll send you an email when your order is ready for pickup.

For items “Available Today” or “Available Tomorrow,” you will be charged when you pick up your item. For items shipping to store, we charge you when the items arrive at the store.

Yes! Just give us that information at the online order checkout or call the store to inform them and have your friend or family member bring a valid ID for pickup.

“Available Same Day” service is available in all stores except our Belleville, WI Outlet. We do offer Ship-to-Store at this location.

We will cancel any unretrieved orders after 10 days.

We will send you separate messages for the different items. To avoid multiple trips to the store, just wait until your whole order is ready (we will hold the other shipments for you!).

You will see signs for “Online Pickup.” Go straight to that area or ask any of our associates for help! We also offer curbside pickup. Please contact your nearest store for availability & details.

Online Pickup orders can be canceled by calling our friendly customer service representatives at 1-866-300-9719.

An order that is being shipped to a customer is unable to be changed once it has been received.

Just bring along your photo ID.

GET YOUR DULUTH FIX

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