Returns and Exchanges

Not satisfied? Return any purchase within one year for a refund of the original purchase price. After one year, we will also consider returns for defective items or those that don’t perform as designed. Items you bought from us prior to August 7, 2019, are not subject to this time limit.

+ Special Conditions
 

Return or Exchange In-Store

You can return your catalog, web or store purchase in any of our 50+ Duluth Trading Co. Stores.

We require proof of purchase to process a return or exchange.

  • If you bought online, by phone or via mail, we can typically lookup your order history as proof of purchase.
  • If you gave your name and email during an in-store purchase, we can look you up as well. If you are not sure you did this, please bring a paper receipt.
  • Return conditions apply; please see details here.

If no proof of purchase is available, we can provide a merchandise credit if the item is unworn, unused and with the original packaging.

Return or Exchange by Mail

If your order contained an Easy-Does-It Label, simply apply it to your package and drop it in the U.S. Mail where it's most convenient. There is space on the packing slip to select your exchange. The flat-rate $7.99 shipping cost will be deducted from your refund. If you are exchanging an item, we will charge $7.99 to your original method of payment.

Don’t have a label? You can use our Fast Track Returns System or give us a call at 1-866-300-9719 and we will take care of you. Please make sure you have your order number handy to provide proof of purchase. If no proof of purchase is available, we can provide merchandise credit if the item is unworn, unused and with the original packaging.

Please allow 10-15 days for returns to be processed. Once it is processed, we will send your exchange using free standard shipping. Return conditions apply; see details here. If the item you send back does not meet stated conditions, we will not be able to provide you credit or send the item back to you.

If you wish to return your purchase using the carrier of your choice, simply fill out this return form and mail it to the following address:

Duluth Trading Company
515 Commerce Parkway
Verona, WI 53593

Returning or Exchanging a Gift

If your gift included an Easy-Does-It Label, simply complete the return form on the packing slip (make sure you mark the item as a gift). If you’d like to reorder any items in a different size or color, please indicate this on the return form. Please include the address to which you’d like your exchange or return check sent.

Please allow 10-15 days for returns to be processed. Once processed, we will send your exchange using free standard shipping. Return conditions apply; see details here. If the item you send back does not meet stated conditions, we will not be able to provide you credit or send the item back to you.

If you do not have a Duluth Trading packing slip or need assistance returning your gift, just give us a call at 1-866-300-9719.

International Returns and Exchanges

For returns originating from international addresses, simply fill out this return form and mail it to the following address with the carrier of your choice. Any return shipping fees or shipping fees related to an exchange will be the sender’s responsibility.

Duluth Trading Company
515 Commerce Parkway
Verona, WI 53593

Need Help?

If you have any questions, we’d love to help! Just give us a call at 1-866-300-9719 or email us at returns@duluthtrading.com.