EASY RETURNS

RETURN OPTIONS

Use any of the following options to return Duluth Trading Company products purchased online or from one of our catalogs.

1. FAST TRACK RETURNS FOR A FLAT FEE OF $7.99

Now there's an even faster way to get your return items credited to your account. Any order placed within the past six months can use our FastTrack Return System.
Note: This is for returns in the contiguous 48 states only. We are unable to process exchanges and/or reorders when using Fast Track Returns. Also, credits can only be given to the original form of payment and original purchaser.

To use, simply click here, and follow the steps below.

  1. Locate the order number on your packing slip and enter it into the returns system.
  2. Select "Return" from the "Return Type" drop-down menu next to each item in the order you wish to return. Then select the reason for the return from the "Return Reason" drop-down menu and finally, indicate the number of items you are returning from the "Return Qty" drop-down menu.
  3. Repeat this same process for each item you are returning.
  4. Once you are done, select the "Next" button and follow the steps to receive your return label. Note: if you have items to return from multiple orders, you must do a separate returns process for each order.
  5. Print the return label you've just generated or use the Easy-Does-It label from your packing slip, attach it to the box and simply drop it in the U.S. Mail where it's most convenient.
    Returning multiple boxes from the same order number? No problem! You'll need to create a unique label for each box in the order. Simply check the items you want to return in each box and then print the label for that box. Then repeat this step checking the items that go into the second box.
  6. Your return will be credited ASAP with only a $7.99 return shipping fee deducted from the amount.

Note: for items ordered prior to six months ago and/or outside the contiguous 48 states, please use Return option #2 or #3 below. Or give us a call at 1-866-300-9719 if you have any questions.

2. EASY-DOES-IT LABEL FOR A FLAT FEE OF $7.99

If your order contained an Easy-Does-It Label, simply apply it to your package and drop it in the U.S. Mail where it's most convenient. No postage is necessary, this is a prepaid label. We will simply deduct $7.99 from your refund. If you are exchanging an item, we will charge $7.99 to your original method of payment.

Please note: If you did not receive a pre-paid label in your package, your order is not eligible for this service.

3. RETURN BY MAIL USING THE SHIPPER OF YOUR CHOICE

If you're one of those delightfully retro folks who prefers to avoid the modern convenience of computer technology as much as possible, you can always use the return form located on the bottom half of your packing slip and follow the step-by-step directions on the back.

Don't have your original packing slip?

Simply click here to download and print a returns form.

Once your form is filled out, enclose it in a box along with the merchandise you wish to return and send it back to us for an exchange, reorder or refund of its purchase price. All requests will be processed within one to three business days upon receipt of your package in Verona, WI. Please allow 10 - 15 days for any credit card adjustments to appear.

Send your return to the following address:

Duluth Trading Company
515 Commerce Parkway
Verona, WI 53593

Return Tracking

If you used the Fast Track Returns or the Easy-Does-It Return Label options, click here to track your return package.

4. Returning an online/catalog purchase to a retail store

You are welcome to return Duluth Trading items you purchased through the catalog or website to any of our retail store locations. Click here for a complete listing of our store locations.
You are encouraged to bring the original packing slip for the items you wish to return; however, if this is not available, you can get a printable version of our return form by clicking here.

Returns for Reorders/Exchanges

If you wish to exchange an item for a different color or size, you may do so in any of our retail stores (with the exception of our Belleville Outlet). However, if you don't find the size or color you need in-store, you may also place a reorder using the in-store kiosk and receive free shipping on your reorder.

Returns for Credit/Refund

At the store, the store associate will handle your return in full. The associate will be able to process the return's value as a gift card or to the original credit card, eliminating the wait to process this.

5. Returning a Gift

You are welcome to return or exchange your Duluth Trading gift through the mail or at any of our retail store locations. Here at Duluth Trading, we offer a "No Bull" Guarantee – if you are not 100% satisfied with your gift from Duluth Trading, you are welcome to return it to us for an exchange or a refund of its purchase price in the form of a merchandise gift card.

With Packing Slip

If your gift included a Duluth Trading packing slip, simply complete the return form on the packing list. If you'd like to reorder any items in a different size/color, please indicate this on the return form. Please include the address you would like the refund check or exchange item sent to.

Without Packing Slip

If you do not have a Duluth Trading packing slip, click here to download a blank packing slip, and include the following information with your return:

  • Purchaser’s name & address
  • Order number – if you do not have this, please contact us with the purchaser’s name and address and we’d be happy to look this up for you.
  • Indicate that the item you are returning was a gift.
  • Indicate whether you would like a refund check or to exchange the item. If you prefer an exchange, include specific item details such as item number, size and color. Please include the address you would like the refund check or exchange item sent to.

Return Mailing Address

You may return the item through the U.S. Postal Service or any method that is most convenient for you. Our mailing address is:

Duluth Trading Company - Returns
515 Commerce Parkway
Verona, WI 53593

 

EXCHANGE & REORDER OPTIONS

  1. If you are doing an exchange – returning an item for a different size or color within one year of purchase – we will process your return and send your new order to you with free shipping.
    Note: If you used our pre-paid Easy-Does-It return label, a $7.99 return shipping fee will be charged to your original method of payment.
  2. If you are sending items back and ordering different items, we will refund the purchase price of the returned merchandise to the original method of payment (not applicable to checks or money orders). Your new order will be charged upon shipment and you will receive free shipping on this new order.
    Note: If you used our pre-paid Easy-Does-It return label, a $7.99 return shipping fee will be charged to your original method of payment.

Exchange & Return/Reorder Form

Use the return form located on the bottom half of your packing slip and follow the step-by-step directions on the back.

Don't have your original packing slip?

Simply click here to download and print a returns form.

Once your form is filled out, enclose it in a box along with the merchandise you wish to return and send it back to us for an exchange, reorder or refund of its purchase price. All requests will be processed within one to three business days upon receipt of your package in Verona, WI. Please allow 10 - 15 days for any credit card adjustments to appear.

Send your return to the following address:

Duluth Trading Company
515 Commerce Parkway
Verona, WI 53593

QUESTIONS OR NEED HELP?

If you have any questions along the way, we'd love to help! Give us a call at 1-866-300-9719 or email us at returns@duluthtrading.com.